Refund Policy

This policy explains how refunds work for paid SweepSonar subscriptions. Please read it before you subscribe — it is deliberately strict.

1. No refunds by default

All payments to SweepSonar are non-refundable. This applies to subscription charges, renewals, upgrades, and any other fees, regardless of how much of the billing period or how many leads, scans, or credits you've used. Not liking the results, forgetting to cancel before a renewal, or deciding you no longer need the Service are not, on their own, grounds for a refund.

2. Discretionary exceptions

We may, at our sole discretion, choose to issue a full or partial refund outside of this default policy — for example, in cases of a proven billing error on our part or a documented, sustained outage of the Service. Making an exception once, for any customer, does not create a right to the same treatment for any other request, past or future, and does not amend this policy going forward. There is no guaranteed refund window (e.g. no blanket "14-day" or "30-day" money-back guarantee) — every discretionary refund request is evaluated case by case.

3. How to request an exception

If you believe your situation warrants an exception, email support@sweepsonar.com with your account email, the charge in question, and why you're asking. We'll review it and get back to you; we are not obligated to grant the request, and our decision is final.

4. Cancellation is not a refund

You can cancel a subscription at any time to stop future renewals — see our Terms & Conditions for how cancellation timing works. Cancelling does not, by itself, refund any amount already charged for the current or prior billing periods.

5. Chargebacks

If you dispute a charge with your bank or card issuer instead of contacting us first, we reserve the right to suspend or terminate your account while the dispute is being resolved, and to contest the chargeback with evidence of Service usage.

6. Contact

Billing questions can be sent to support@sweepsonar.com.